Refund Policy
Last updated: February 20, 2026
1. Service Nature
All services sold on this website are informational concierge services. We provide search guidance and communication support; we do not guarantee vehicle availability, reservation, financing approval, or transaction completion.
2. Concierge Search Fees
Search service fees are generally non-refundable once research has started, because work begins quickly after request intake and data collection.
3. Phone Consultation Fees
15-minute consultation fees are non-refundable once the call is delivered. If you cancel with at least 12 hours notice, one reschedule may be offered at no additional charge.
4. Eligible Refund Cases
Refunds may be considered only in limited cases, such as duplicate billing, technical payment errors, or situations where no service activity was initiated.
5. Non-Refundable Cases
Refunds will not be issued solely because desired vehicles are unavailable, sold, reserved, internally held, or changed in status after report delivery.
6. Request Window
To request a refund review, contact support within 7 calendar days of purchase and include your name, email used at checkout, service purchased, and reason for request.
7. Processing
Approved refunds are processed back to the original payment method. Processing timelines depend on your payment provider and bank.
8. Contact
Refund requests: billing@sportscarconcierge.com